> ## Documentation Index
> Fetch the complete documentation index at: https://aidocs.ethanbragdon.icu/llms.txt
> Use this file to discover all available pages before exploring further.

# Organization Access Troubleshooting

> Troubleshoot missing organizations, invitations, roles, seats, project permissions, policies, and personal-vs-team context.

# Organization access troubleshooting

Use this guide when a member cannot see the organization, project, Knowledge source, developer resource, or feature they expect.

## Organization missing

Confirm:

* user is signed into the intended Starfire account
* invitation was accepted
* membership still exists
* organization has not been deactivated/deleted

## Invitation does not work

Check invitation state and recipient identity. Expired or cancelled invitations should be replaced with a new invitation rather than reused.

## Member is in organization but feature is missing

Check effective access layers:

```text theme={null}
plan
+ organization policy
+ member role
+ resource permission
+ user override
+ feature rollout
```

## Project/Knowledge missing

Organization membership does not guarantee every resource is visible. Check project/resource-level access and inherited permissions.

## Cannot invite another member

Check:

* inviter permission
* seat/member capacity
* organization plan
* pending invitation policy
* billing/seat reconciliation when applicable

## Developer resource missing

Confirm the application/key belongs to the organization, the member's role allows developer administration, and organization Developer Platform policy is enabled.

## Billing shown under wrong context

Personal and organization billing are separate. Confirm which context initiated checkout before changing subscription state.

## Offboarded member still appears to have access

Review independent resource shares, developer credentials, and active sessions/integrations. Removing organization membership is one layer, not proof that every independent credential has been revoked.

<Warning>
  Do not solve a narrow project permission problem by granting organization owner or Control Center administrator access.
</Warning>